The contact center operates through a special web-based dispatch program form.
⚠️ Pay attention!
**A separate dispatcher workplace is required for each call under the SCAT license. This information is relevant for Servers with a limited number of dispatcher places, but with a large flow of calls.
We will need the time, in seconds, in which the call will be routed from your dispatchers to the contact center.
Please contact the contact center and indicate that you are going to work on the SCAT software.
TelePilot Technical Support sends the authorization data to the SCAT Technical Support, which makes the connection.
Connection is made within 2 working days.
The contact center works using the SCAT API.
⚠️ Pay attention!
Telecom-taxi does not specify the coordinates of objects and cost from SCAT before creating an order, so:
We will need the time, in seconds, in which the call will be routed from your dispatchers to the contact center.
Please contact the contact center and indicate that you are going to work on the SKA softwareТ.
Once you receive the data for the SIP channel to the contact center, provide it to SCAT support.
Connection is made within 2 working days.