The driver rating is a fractional decimal number from 0.00 to 5.00.
reflecting the average rating of the driver by the clients with an accuracy of 0.01.
In the driver's app, in the driver's personal profile, on the side of the driver's image will be shown on the side of the driver's profile.
In the Drivers menu, the Reviews of Drivers item appeared,
which displays all customer ratings.
The administrator can remove individual ratings from a driver's rating.
After editing, the driver's rating will be recalculated.
Rating is used in the client application to rate a driver
customers and view an existing rating, allowing you to select a driver
based on his current rating.
The rating of the driver is displayed in the mobile app to call a cab:
The rating is displayed as:
A fully shaded star means one rating unit.
A half-shaded star means half a rating unit.
Thus, three and a half painted stars means 3.5 rating units.
rating.
The customer evaluates the driver upon completion of the order. The customer can skip driver's evaluation. In this case, no evaluation is given, or a default evaluation is given. by default. Evaluation can only be an integer number.
A score of >= (at least) 3 is considered positive.
A negative score is < (less than) 3 units.
If the client gives a negative grade, he/she will be offered to choose
The client will be offered to choose a reason from the predefined list, or to specify it himself.
Example:_
Rude Driver
It is impossible to give a negative grade without giving the reason for it.
There are two possible ways a customer can evaluate a driver.
The customer gives a rating on a scale from 1 to 5 by selecting on the screen
the appropriate number of rating stars on the screen. Thus, the rating can
The rating can be 1, 2, 3, 4 or 5.
The client gives a grade of 1 or 5 by selecting the appropriate buttons on the screen
buttons with inscriptions:
All Okay
(5)I want to complain!
(1)In the menu Settings -> Server Settings there is a new item Rating Drivers,
where you can configure the operation of this module.
_The whole number of days is indicated.
Only reviews that were
left no earlier than the specified number of days ago.
A fractional number between 1.00 and 5.00._ is indicated.
This number will be used as a rating for a driver whose rating has not yet been calculated,
or the number of reviews about this driver for a specified number of days is less than "minimum
number of ratings ".
The driver's rating is recalculated each time a customer is recalled.
An integer greater than 0.
If the number of reviews for a driver is less than this number, then the driver's rating
will be used as the rating of the driver.
A fractional number from 1.00 to 5.00 is specified.
When the specified rating is reached by the driver, the driver will be blocked on
"blocking time" in hours.
After this period, the driver's blocking will be lifted and he/she will be able to fulfill orders again.
Upon receipt of a new review, the driver's rating will be recalculated again, and if it again falls below the blocking threshold, the driver will be blocked again for
"blocking time" hours.
An integer greater than 0 is specified.
The driver's blocking time in hours, for which he will be blocked if the
"blocking threshold" is reached.
If enabled, customers will rate the trip on a 5-point scale: from 1 to 5 stars.
If turned off, customers will rate the trip on a 2-point scale: liked/disliked.
Where ponravilos corresponds to a score of 5 points, and ponravilos corresponds to 1 point.
Calculation period: 60 days
Starting rating: 4.00
Minimum number of ratings: 10
Blocking threshold: 2.00
Blocking time: 1 hour
7 reviews have been left about the driver over the last _60 days.
The driver's rating will be equal to 4.00, because the number of reviews is less
than "the minimum number of ratings"
Calculation period: 60 days
Starting rating: 4.00
Minimum number of ratings: 3
Blocking threshold: 2.00
Blocking time: 1 hour
3 reviews have been left about the driver over the last _60 days:
the first review with an assessment of 4, the second with an assessment of 5, the third with an assessment of 4.
The driver's rating will be equal to 4.33, because the number of reviews is greater than or equal
to "the minimum number of ratings".
It will be calculated as follows: (4+5+4)/3
The sum of all estimates divided by their number (arithmetic mean)
Calculation period: 14 days
Starting rating: 4.00
Minimum number of ratings: 2
Blocking threshold: 3.00
Blocking time: 4 hours
2 reviews have been left about the driver over the last _14 days:
the first review with a rating of 4, the second with a rating of 2.
The driver's rating will be equal to 3.00.
Immediately after receiving the second review, the driver will be blocked for 4 hours.
After these 4 hours, the driver will be able to fulfill orders again.
But as soon as he receives a new review, his rating will be recalculated again, and if he again turns out to be equal to or below the blocking threshold, the driver will be blocked again for 4 hours.
In the administration panel of the mobile application for calling a taxi, you can configure a list of feedback templates.
Feedback templates are a preset list of reasons for a negative
rating. The list will be offered to the client when writing a review for
the corresponding assessment.
The list is configured in the administration panel of the mobile application for calling a taxi in the section:
Each template can contain the following settings: